Guest Service Representative Nothing Bundt Cakes

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Guest Service Representative/part Time

Celebrating summer with “Nothing Bundt Cakes”

Accountabilities/Duties:

  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
  • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintains a consistent work attendance and punctuality record.
  • Genuine Connections

Knowledge, Skills, and Abilities:Education, Certifications and Work Experience Requirements:Work Availability:

Join Our Growing Family

Click here to learn more about Nothing Bundt Cakes.

About Nothing Bundt Cakes

To find the perfect recipe, you first need the perfect ingredients. And that’s what our founders Dena Tripp and Debbie Shwetz were for each other. In 1997, they joined forces, or better yet kitchens, to make cakes for their friends and family. The cakes they made were delicious, unlike anything anyone had tasted. As a result, their friends and family asked them to entertain more and more. They quickly realized this side project of theirs could be something more. There was a gap in the world for delicious cakes, readily available, that didn’t compromise on their ingredients. Real eggs, butter and cream cheese nothing was too good to achieve perfection. And perfection is that decadent, slowly melting bite of cake we all know and love. Flash forward and the Nothing Bundt Cakes brand has grown nationwide. Built on Dena and Debbie’s vision, each bakery still has the warmth and nostalgia of its home-kitchen roots, but we also take a modern approach for the world today. So whether you’re enjoying a Bundt Cake or a Bundtinis┬«, one thing is certain perfection is all we offer.

Job types: Full-time, Part-time

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    Guest Service Representative Nothing Bundt Cakes

    • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
    • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
    • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
    • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
    • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
    • Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
    • Assists the Crafter in preparing cake decorations and packaging supplies as needed.
    • Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
    • Maintains a consistent work attendance and punctuality record.
    • Servants Heart
    • Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
  • Keeps the good of the team or guest ahead of personal interests or gain.
  • Displays humility and empathy in interactions with others.
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